How Can Patients Contact You During an Office Relocation?

By Dr. Dan Grauer

member_on-phoneMoving your office to a new location is a tedious process involving many tasks and some headaches. A critical moment during the move is the transfer of your main phone number to the new location. Unfortunately not all numbers can be transferred to certain areas. Phone carriers have rules regarding the assignment of specific numbers to defined geographical areas that are beyond the purpose of this blog. Luckily there are solutions to this problem.

One way of transferring your number in an undetectable way is using a cell phone as a proxy. You will need to call your old office phone carrier a few days before the transfer and assign your old office number to a cell phone. This process could take from 3 to 5 days. Once your number has been assigned to a cell phone it automatically disconnects from the physical location of your old office. The last step is to forward your calls from the cell phone to the new office number. This is done through the setting menu of the cell phone, and it can be activated or deactivated on demand. The cost of this transaction will depend on the cell phone plan and the cell phone purchased. Advantages of this solution include that your patients will automatically reach the new office and you will maintain your old number regardless of your new geographical location.  Another advantage is that by deactivating the call forwarding function on the cell phone, it becomes an emergency phone for your new office.

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